# Custom Domain

By default, your affiliate portal exists on our subdomain (e.g. *yourdomain.bixgrow\.com*). Our **PRO** plan allows you to use a **Custom Domain** instead (e.g. *affiliate.yourdomain.com*) so that you're not only able to remove “bixgrow\.com” from the URL and completely white-label **BixGrow**, but also display your affiliate portal in a more personalized and branded way.

<figure><img src="/files/3wtYpvWWYKsEyYpzvSxl" alt=""><figcaption></figcaption></figure>

There are some preparations you can make before contacting us so that the process will take the least time:

## **1. Create a CNAME record** <a href="#id-1-create-a-cname-record" id="id-1-create-a-cname-record"></a>

Create a CNAME for your desired domain (e.g. <mark style="color:orange;">affiliate.yourdomain.com</mark>) that points to <mark style="color:orange;">partners.bixgrow\.com</mark>.

{% hint style="info" %}
Your CNAME must point to <mark style="color:orange;">affiliate.yourdomain.com</mark> and **NOT** your Shopify domain (e.g. <mark style="color:orange;">yourdomain.com</mark>) because each domain can only point to **ONE** site.
{% endhint %}

#### Example <a href="#id-2-check-your-cname-record" id="id-2-check-your-cname-record"></a>

<details>

<summary><strong>Shopify</strong></summary>

If your domain name registrar is Shopify, please go to **Shopify** > **Settings** > **Domains** and click on it.

<img src="/files/DkoQG5jU9zMRmrRz3oe0" alt="" data-size="original">

<img src="/files/S6dEcy3nWk60ZParBFm0" alt="" data-size="original">

<img src="/files/B94RFb0q7wWkpJUCvXp6" alt="" data-size="original">

Here, add a CNAME record named <mark style="color:orange;">affiliate</mark> that points to <mark style="color:orange;">partners.bixgrow\.com</mark>.

<img src="/files/OYevX2sls8qxPEkmVU7Y" alt="" data-size="original">

</details>

<details>

<summary><strong>GoDaddy</strong></summary>

If your domain name registrar is GoDaddy, please go to **GoDaddy** > **Account Settings** > **My Products** and click on it.

<img src="/files/7M6bh0AMgimLA6yW0ZU8" alt="" data-size="original">

<img src="/files/eTGMv0XF75EK24pqtZVE" alt="" data-size="original">

<img src="/files/wD3yswnUbpvuLajUEIvG" alt="" data-size="original">

<img src="/files/qYjyCcWgkFJBir2WTxWw" alt="" data-size="original">

Here, add a CNAME record named <mark style="color:orange;">affiliate</mark> whose value is <mark style="color:orange;">partners.bixgrow\.com</mark>.

<img src="/files/LFlZXwdoCASiJmxOgfGs" alt="" data-size="original">

</details>

<details>

<summary>Namecheap</summary>

If your domain name registrar is Namecheap, please go to **Namecheap** > **Domain List** and click on it.

<img src="/files/FCCDApR5UIOjM0yBuWb7" alt="" data-size="original">

<img src="/files/GJs12gITiX3IHPjXW3WJ" alt="" data-size="original">

<img src="/files/iuyEQ1MSuEnptpvW5xgq" alt="" data-size="original">

<img src="/files/qdUezIx56ZQb0Lqx2iTG" alt="" data-size="original">

Here, add a CNAME record hosted by <mark style="color:orange;">affiliate</mark> whose value is <mark style="color:orange;">partners.bixgrow\.com</mark>.

<img src="/files/CQieGvwVGqH1kfu8SQ6y" alt="" data-size="original">

</details>

<details>

<summary>Name.com</summary>

If your domain name registrar is Name.com, please go to **Name.com** > **My Domains** and click on it.

<img src="/files/aSIl6wnWASBKx7rhIHWG" alt="" data-size="original">

<img src="/files/od0BSlR2Ytv4o0TzqvMB" alt="" data-size="original">

<img src="/files/1ZGp1kgvO27oBldcSYdW" alt="" data-size="original">

<img src="/files/HSpZ7q6ciCHEcaSGI5OC" alt="" data-size="original">

Here, add a CNAME record hosted by <mark style="color:orange;">affiliate</mark> whose answer is <mark style="color:orange;">partners.bixgrow\.com</mark>.

<img src="/files/ES2YuXvQ57ePG0ajUu3W" alt="" data-size="original">

</details>

<details>

<summary><strong>Cloudflare</strong></summary>

If your domain name registrar is Cloudflare, please go to **Cloudflare** > **Websites** and click on it.

<img src="/files/wv8rtopWkd8DbFFH9FLt" alt="" data-size="original">

<img src="/files/3E0fwm6qEeUBGgQi2ths" alt="" data-size="original">

<img src="/files/WVbnlghRnhsbrKbCWGKo" alt="" data-size="original">

<img src="/files/oT0nadIyEk2nj5GEt1qo" alt="" data-size="original">

Here, add a CNAME record named <mark style="color:orange;">affiliate</mark> whose target is <mark style="color:orange;">partners.bixgrow\.com</mark>.

![](/files/hVPoVgTlN68LtNWly3qb)

If you already added a CNAME whose Proxy status is **Proxied** and not **DNS only**, please edit it here:

![](/files/wEbuWSFfpvVm6rIx2uMc)

![](/files/sXSOrDRMzZOxv9dbPTrJ)

</details>

{% hint style="warning" %}
Please note that DNS changes can take up to 48 hours to apply.
{% endhint %}

## **2. Check your CNAME record** <a href="#id-2-check-your-cname-record" id="id-2-check-your-cname-record"></a>

Use a CNAME lookup tool (like [<mark style="color:orange;">this</mark>](https://mxtoolbox.com/CNAMELookup.aspx)) to double-check your CNAME.

✅ Your CNAME is **correct**:

<figure><img src="/files/JkH4pvCAMXkmtYJq0DKg" alt=""><figcaption></figcaption></figure>

⛔️ Your CNAME is **incorrect**:

<figure><img src="/files/Cli7S7If3pXaex60mQNI" alt=""><figcaption></figcaption></figure>

If you're having trouble setting up the CNAME, please contact your domain name registrar for further assistance.

## **3. Contact us**

Once you've completed the preparation steps above and your CNAME record is correct, contact **our Developer team** and we'll finish the setup for you! It generally takes up just a couple of minutes.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bixgrow.com/affiliate-portal/custom-domain.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.