# Returns & Refunded orders

## Refunds before commission payment

BixGrow will reverse the previous commission calculations and deduct commissions based on the product(s) refunded. 

* If only some selected items in the order were refunded and not all, the affiliate will still receive a partial commission. 
* If all items in the order were refunded, the affiliate will not receive any commission for that order at all.

> For example, a customer placed a referral order containing 2 items through an affiliate link, and the commission was recorded in the app.

<div align="left"><figure><img src="/files/ZUwldJXp6EuVV67AjvDQ" alt=""><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/gJpGhorgmMCA9SjXMLXB" alt=""><figcaption></figcaption></figure></div>

> After a few days, 1 of those items were refunded, BixGrow tracks this change and updates the referral order details accordingly:

<div align="left"><figure><img src="/files/vifZzkO9qLl0UICg4oeS" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
It’s recommended to avoid paying affiliates immediately and instead wait for a short period after the order is placed (by [**setting referral orders to be auto-approved after a specified day**](https://docs.bixgrow.com/conversions/add-approve-deny-a-conversion#approve-orders-automatically), for example, 15 days, 30 days..etc). Additionally, when issuing a refund, please **select the specific items** being refunded instead of refunding a custom amount.
{% endhint %}

## Refunds after commission payment

If a commission has already been paid to an affiliate before a refund is issued, BixGrow will still track the refund status. In this case, the app automatically creates a new record with a negative commission value, equal to the refunded amount. This negative amount will be deducted from the affiliate’s future total commission, ensuring payouts remain accurate.

<div align="left"><figure><img src="/files/BCCpa1XxwAXndaxyei7A" alt=""><figcaption></figcaption></figure></div>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bixgrow.com/conversions/add-approve-deny-a-conversion/adjustments-for-returns-and-refunds.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.