Returns & Refunded orders

This page explains how affiliate commissions are recalculated when referral orders are refunded

Refunds Before Commission Payment

Suppose you give a referral order a refund by selecting item(s) in the order. In that case, BixGrow will reverse the previous commission calculations and deduct commissions based on the product(s) refunded. If only some selected items in the order were refunded and not all, the affiliate will still receive a partial commission. If all items in the order were refunded, the affiliate will not receive any commission for that order at all.

For example, this is a referral order of 4 items and how it was recorded, displayed, and explained in BixGrow.

How it was auto-adjusted when 2 items are selected to be refunded on Shopify:

It’s recommended to avoid paying affiliates immediately and instead wait for a short period after the order is placed (by setting referral orders to be auto-approved after a specified day, for example, 15 days, 30 days..etc). Additionally, when issuing a refund, please select the specific items being refunded instead of refunding a custom amount.

Refunds After Commission Payment

If a commission has already been paid to an affiliate before a refund is issued, BixGrow will still track the refund status. In this case, the app automatically creates a new record with a negative commission value, equal to the refunded amount. This negative amount will be deducted from the affiliate’s future total commission, ensuring payouts remain accurate.