> For the complete documentation index, see [llms.txt](https://docs.bixgrow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bixgrow.com/conversions/add-approve-deny-a-conversion/adjustments-for-returns-and-refunds.md).
# Returns & Refunded orders
## Refunds before commission payment
BixGrow will reverse the previous commission calculations and deduct commissions based on the product(s) refunded.
* If only some selected items in the order were refunded and not all, the affiliate will still receive a partial commission.
* If all items in the order were refunded, the affiliate will not receive any commission for that order at all.
> For example, a customer placed a referral order containing 2 items through an affiliate link, and the commission was recorded in the app.
> After a few days, 1 of those items were refunded, BixGrow tracks this change and updates the referral order details accordingly:
{% hint style="info" %}
It’s recommended to avoid paying affiliates immediately and instead wait for a short period after the order is placed (by [**setting referral orders to be auto-approved after a specified day**](https://docs.bixgrow.com/conversions/add-approve-deny-a-conversion#approve-orders-automatically), for example, 15 days, 30 days..etc). Additionally, when issuing a refund, please **select the specific items** being refunded instead of refunding a custom amount.
{% endhint %}
## Refunds after commission payment
If a commission has already been paid to an affiliate before a refund is issued, BixGrow will still track the refund status. In this case, the app automatically creates a new record with a negative commission value, equal to the refunded amount. This negative amount will be deducted from the affiliate’s future total commission, ensuring payouts remain accurate.