Returns & Refunded orders

When referral orders are returned or refunded, affiliate commissions are automatically recalculated based on the refunded items.

Refunds before commission payment

BixGrow will reverse the previous commission calculations and deduct commissions based on the product(s) refunded.

• If only some selected items in the order were refunded and not all, the affiliate will still receive a partial commission.

• If all items in the order were refunded, the affiliate will not receive any commission for that order at all.

For example, a customer placed a referral order containing 2 items through an affiliate link, and the commission was recorded in the app.

After a few days, 1 of those items were refunded, BixGrow tracks this change and updates the referral order details accordingly:

It’s recommended to avoid paying affiliates immediately and instead wait for a short period after the order is placed (by setting referral orders to be auto-approved after a specified day, for example, 15 days, 30 days..etc). Additionally, when issuing a refund, please select the specific items being refunded instead of refunding a custom amount.

Refunds after commission payment

If a commission has already been paid to an affiliate before a refund is issued, BixGrow will still track the refund status. In this case, the app automatically creates a new record with a negative commission value, equal to the refunded amount. This negative amount will be deducted from the affiliate’s future total commission, ensuring payouts remain accurate.