# Merchant notifications

## Your contact info

You can edit your Contact Name and Email Address in **Settings > Notification > Notification for you**. This contact info will be displayed on the **Affiliate Dashboard** for your affiliates to see and reach out, so it's recommended that you insert your affiliate specialist's contact here.

<div align="left"><figure><img src="/files/6DSsNVVKKH3LZJlsAYXo" alt=""><figcaption></figcaption></figure></div>

## Your notifications

By default, these notification emails are enabled to help you keep up with certain events.

* **New affiliate sign-ups**: Get notified when a new affiliate signs up for your program.
* **New referral orders**: Get notified when a new referral order is recorded.

<div align="left"><figure><img src="/files/fGSDnv5yBGHm6SWqKXRH" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
Since these emails are for quick notifying purposes, they contain only basic information and can NOT be customized.
{% endhint %}

## Webhooks

Webhooks allow your store to receive real-time updates from **BixGrow** whenever specific events happen. Once set up, **BixGrow** will send an HTTP POST request to your provided URL every time the selected event occurs. The webhooks can automate workflows, sync data to external systems, or trigger actions in your backend.

#### 1. Supported events

You can create webhooks for the following topics:

* **Affiliate created**: Triggered when a new affiliate is successfully created
* **Order created**: Triggered when a referral order is recorded in BixGrow
* **Order approved**: Triggered when an order is approved and becomes eligible for commission
* **Payout generated**: Triggered when a payout record is created for one or more approved commissions
* **Payout paid**: Triggered when a payout is marked as paid

#### 2. Create a webhook

You'll find this feature in **Settings > Advanced**

* Click **Create webhook**

<figure><img src="/files/o7ZCa8T5o0h4rnZxJbEY" alt=""><figcaption></figcaption></figure>

* Select a **Topic** (or event type)

<figure><img src="/files/kBCbgDWgFAdvB0B2fULr" alt=""><figcaption></figcaption></figure>

* Enter your webhook **URL** — this is where **BixGrow** will send POST requests

<figure><img src="/files/QbwgC2GcmojYznmMJk9A" alt=""><figcaption></figcaption></figure>

* Click **Create**. Once saved, your webhook becomes active immediately.

#### 3. Payload Format

For each event, **BixGrow** will send a JSON body that includes relevant data.&#x20;

{% tabs %}
{% tab title="Order created/approved" %}

```
{
  "order": {
    "date": "2025-11-25T13:04:35+05:00",
    "order": "#1872",
    "affiliate_name": "John Doe",
    "program": "My Program",
    "affiliate_email": "john@example.com",
    "affiliate_id": "JYASr5wFII",
    "total": 70.38,
    "commissionable_sales": 63.64,
    "commission": 15,
    "coupons": "",
    "status": "Approved",
    "tracking_by": "Tracked by affiliate link",
    "level": "Direct sale"
  }
}
```

{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Affiliate created" %}

```
{
  "affiliate": {
    "email": "john@example.com",
    "first_name": john,
    "last_name": "adam",
    "address": "3 Coleman Street",
    "company": "BixGrow",
    "country": "SG",
    "phone": null,
    "personal_detail": null,
    "city": Singapore,
    "zipcode": null,
    "state": null,
    "website": "https://bixgrow.com",
    "facebook": null,
    "youtube": null,
    "instagram": null,
    "tiktok": null,
    "additional_infos": "",
    "program": "My Program",
    "standard_link": "https://bixgrow-demo-store.myshopify.com/?bg_ref=pCIJ4VT281",
    "shortlink": "https://bixgrow-demo-store.myshopify.com//prefixtuansuffix",
    "referral_code": "pCIJ4VT281",
    "status": "Pending",
    "date_created": "2025-11-25T13:19:24+05:00"
  }
}
```

{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Payout generated" %}

```
{
  "payout": {
    "date": "2025-11-25 13:43:53",
    "#": "000017",
    "affiliate_name": John Adam,
    "affiliate_email": "john@example.com",
    "affiliate_id": "JYASr5wFII",
    "amount": 15,
    "currency_code": "EUR",
    "payment_method": "Paypal",
    "payment_info": "Email:john@example.com",
    "status": "Unpaid"
  }
}
```

{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Payout paid" %}

```
{
  "payout": {
    "date": "2025-11-25 13:43:53",
    "#": "000017",
    "affiliate_name": John Adam,
    "affiliate_email": "john@example.com",
    "affiliate_id": "JYASr5wFII",
    "amount": 15,
    "currency_code": "EUR",
    "payment_method": "Paypal",
    "payment_info": "Email:john@example.com",
    "status": "Paid"
  }
}
```

{% endtab %}
{% endtabs %}


---

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bixgrow.com/other-settings/notifications/merchant-notifications.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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