Merchant notifications

Merchant notifications provide timely email alerts for key activities and events related to your affiliate program.

Your contact info

You can edit your Contact Name and Email Address in Settings > Notification > Notification for you. This contact info will be displayed on the Affiliate Dashboard for your affiliates to see and reach out, so it's recommended that you insert your affiliate specialist's contact here.

Your notifications

By default, these notification emails are enabled to help you keep up with certain events.

• New affiliate sign-ups: Get notified when a new affiliate signs up for your program.

• New referral orders: Get notified when a new referral order is recorded.

Since these emails are for quick notifying purposes, they contain only basic information and can NOT be customized.

Webhooks

Webhooks allow your store to receive real-time updates from BixGrow whenever specific events happen. Once set up, BixGrow will send an HTTP POST request to your provided URL every time the selected event occurs. The webhooks can automate workflows, sync data to external systems, or trigger actions in your backend.

1. Supported events

You can create webhooks for the following topics:

• Affiliate created: Triggered when a new affiliate is successfully created

• Order created: Triggered when a referral order is recorded in BixGrow

• Order approved: Triggered when an order is approved and becomes eligible for commission

• Payout generated: Triggered when a payout record is created for one or more approved commissions

• Payout paid: Triggered when a payout is marked as paid

2. Create a webhook

You'll find this feature in Settings > Advanced

• Click Create webhook

• Select a Topic (or event type)

• Enter your webhook URL — this is where BixGrow will send POST requests

• Click Create. Once saved, your webhook becomes active immediately.

3. Payload Format

For each event, BixGrow will send a JSON body that includes relevant data.

Order created/approved

{
  "order": {
    "date": "2025-11-25T13:04:35+05:00",
    "order": "#1872",
    "affiliate_name": "John Doe",
    "program": "My Program",
    "affiliate_email": "[email protected]",
    "affiliate_id": "JYASr5wFII",
    "total": 70.38,
    "commissionable_sales": 63.64,
    "commission": 15,
    "coupons": "",
    "status": "Approved",
    "tracking_by": "Tracked by affiliate link",
    "level": "Direct sale"
  }
}

Affiliate created

{
  "affiliate": {
    "email": "[email protected]",
    "first_name": john,
    "last_name": "adam",
    "address": "3 Coleman Street",
    "company": "BixGrow",
    "country": "SG",
    "phone": null,
    "personal_detail": null,
    "city": Singapore,
    "zipcode": null,
    "state": null,
    "website": "https://bixgrow.com",
    "facebook": null,
    "youtube": null,
    "instagram": null,
    "tiktok": null,
    "additional_infos": "",
    "program": "My Program",
    "standard_link": "https://bixgrow-demo-store.myshopify.com/?bg_ref=pCIJ4VT281",
    "shortlink": "https://bixgrow-demo-store.myshopify.com//prefixtuansuffix",
    "referral_code": "pCIJ4VT281",
    "status": "Pending",
    "date_created": "2025-11-25T13:19:24+05:00"
  }
}

Payout generated

{
  "payout": {
    "date": "2025-11-25 13:43:53",
    "#": "000017",
    "affiliate_name": John Adam,
    "affiliate_email": "[email protected]",
    "affiliate_id": "JYASr5wFII",
    "amount": 15,
    "currency_code": "EUR",
    "payment_method": "Paypal",
    "payment_info": "Email:[email protected]",
    "status": "Unpaid"
  }
}

Payout paid

{
  "payout": {
    "date": "2025-11-25 13:43:53",
    "#": "000017",
    "affiliate_name": John Adam,
    "affiliate_email": "[email protected]",
    "affiliate_id": "JYASr5wFII",
    "amount": 15,
    "currency_code": "EUR",
    "payment_method": "Paypal",
    "payment_info": "Email:[email protected]",
    "status": "Paid"
  }
}