Returns & Refunded orders

When referral orders are returned or refunded, affiliate commissions are automatically recalculated based on the refunded items.

Refunds Before Commission Payment

Suppose you give a referral order a refund by selecting item(s) in the order. In that case, BixGrow will reverse the previous commission calculations and deduct commissions based on the product(s) refunded.

• If only some selected items in the order were refunded and not all, the affiliate will still receive a partial commission.

• If all items in the order were refunded, the affiliate will not receive any commission for that order at all.

For example, a customer placed a referral order containing 2 items through an affiliate link, and the commission was recorded in the app.

After a few days, 1 of those items were refunded, BixGrow tracks this change and updates the referral order details accordingly:

It’s recommended to avoid paying affiliates immediately and instead wait for a short period after the order is placed (by setting referral orders to be auto-approved after a specified day, for example, 15 days, 30 days..etc). Additionally, when issuing a refund, please select the specific items being refunded instead of refunding a custom amount.

Refunds After Commission Payment

If a commission has already been paid to an affiliate before a refund is issued, BixGrow will still track the refund status. In this case, the app automatically creates a new record with a negative commission value, equal to the refunded amount. This negative amount will be deducted from the affiliate’s future total commission, ensuring payouts remain accurate.